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International Shipping
Do you ship to my country?
  Currently Matcha Source, ships to the United States, Canada (*subject to duties and taxes, see below) and Guam.

To request shipping options to your country, please e-mail us at We will gladly add your country.

*  If you are shipping to Canada, please be aware that any item mailed into Canada is potentially subject to duty and/or taxes with few exceptions. Two useful links with more information are Canada Post Manual and Canadian Border Services Agency website.  Duties, taxes and brokerage fees are not included in your order. You will pay these fees when the package has been delivered to you. We cannot accept responsibility for these fees once the package has left the U.S.

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.