Answers to All of Your Subscription Questions
What is a matcha tea subscription?
With a matcha tea subscription you will automatically receive a new package of matcha tea every other month.
When will I be billed?
Your credit card will be billed the day you sign up for the subscription and then every eight weeks after that.
When will the subscription expire?
Whenever you like. You can cancel at anytime simply by e-mailing
your cancel request to orders@matchasource.com or calling 1 877
9+MATCHA (1 877 962 8242.)
Are subscriptions refundable?
We take great care to send a quality product in a timely manner.
If there is a problem with your order, please contact us to tell us
about it. Unopened packages can usually be returned for a full
refund.
Are there any other hidden fees?
No. The order price of your subscription includes all shipping fees.
Can I upgrade to a larger size or more frequent delivery?
For the moment we are limiting our subscription service to 100g of
Suisen (perfect for smoothies and lattes) and 40g of Yugen (best for
tea whisked in a bowl). However, you may increase the frequency or
number of packages per order by contacting orders@matchasource.com.
Questions? Comments? Good Ideas?
Tell us about it. Often Matcha Source customers know a better way
to sell, package and market our teas. If you have an idea for a
service or product you would like to see here, please email your
thoughts to info@matchasource.com.
Matcha Tea Tips
- Once opened store matcha in an air tight, light tight container in the refrigerator
- Use best quality spring or filtered water available to you
- Never use boiling water as this will burn the tea and impart a bitter taste
- Experiment with different amounts of tea and liquid. There are no rules.
Suisen - Perfect for Smoothies, Lattes and Recipes
Suisen, "Daffodil"
Suisen, "daffodil," ingredient grade
matcha from the Uji, Kyoto region. Suisen is light green in color with
flavor that will hold up to sweet or savory creations.Once opened, store in a ziploc bag or air-tight canister in the refrigerator to help maintain freshness.
What is ingredient grade matcha?
Ingredient grade matcha is made with less delicate tealeaves, has a
stronger flavor and is ideal for using in cooking, baking and mixing
with milk/yogurt drinks. It has the same health benefits as high-grade
matcha. The price of ingredient grade is related to how green the
matcha powder is, denoting the quality of tealeaves used. The greener a
matcha is, the more expensive.
Koyamaen Matcha
We
sourced this matcha from Koyamaen, one of the foremost producers of tea
in Japan. The history of Koyamaen dates back to the 1600's when Kyujiro
Koyama began tea cultivation in Ogura, Japan. Koyamaen is known for the
highest standard of quality in its matcha production.
Why sift matcha?
For the same reason bakers sift flour before using. The static
electricity in the air encourages powders (be it flour, baking powder,
cocoa, etc) to stick together and form clumps. The same is true with
matcha green tea powder. Sifting matcha smoothes it out and lets it
blend better into your drink or cooking recipe. Try sifting the whole
100g bag of ingredient grade matcha at once, the smooth results will
last several weeks. |
