Customer Care

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Matcha Source Customer Care & Shipping Options

Expect best quality teas and excellent customer service from Matcha Source. For immediate assistance with your questions, call toll free 1 877 962 8242.

Shipping Options

  • Matcha Source offers free shipping on all regular tea and accessories over $75 via USPS and $5 flat rate shipping on all other orders in the continental US.
  • Matcha Source also offers free shipping on purchases of any two or more tins of tea 
  • Free shipping is not available on tiered pricing of bulk products.

Shipping to Canada

Matcha Source offers live rate shipping to Canada via USPS. USPS is cost effective expensive but does not include tracking numbers. Please call the office at 1 310 845 9392 if you need to ship via a method with tracking numbers.

International Shipping

Matcha Source will ship worldwide. If you do not see your country listed in the drop-down menu on the checkout page, please call us at1 877 962 8242 or email with your request.

When Will My Order Ship?

Orders typically ship within 36 hours from the time of purchase. If you require an overnight order, please call us at 1877 962 8242 or e-mail to ensure same day service.  We can ship overnight until 5:00pm PST.

Refunds and Returns

Please shop carefully, there are no refunds. Please refer to our Buyer's Guide or detailed product notes to determine which product is right for you based on flavor, intended use, price and size. Matcha Source goes to great effort to ship accurately based on your order and shipping information. If there is a problem with your order, please call us at 1 877 962 8242.  We will make every effort to ensure complete and timely delivery of your order. 

Looking for Gift Wrap?

May we suggest the recycle bin? We love gift wrap and packages tied up in string as much as anyone. However we've learned from Christmas' past gift wrapping is time consuming and the beautiful paper lives a short life before entering the landfill. We encourage you to find resources at home that reflect your own creative impulse. Maybe an brown paper grocery bag or beautiful magazine pages. Our Matcha Box Gift Sets do come in a keep-sake box. Unwrapped.

About Matcha Source

Matcha Source LLC is an online retailer of premium matcha tea and specialty utensils for preparing and enjoying matcha.  We service retailers, food establishments, individuals and taste-forward kitchens throughout the United States and beyond.  We founded Matcha Source LLC because we wanted to share the unique aroma, flavor and experience of matcha with the tea drinking community. 

Expect best quality teas and excellent customer service from Matcha Source LLC.  Contact us for information, to place an order, or to share your matcha stories and recipes.  We look forward to hearing from you!

Contact Us
Matcha Source LLC
8036 West 3rd St
Los Angeles, California 90048
Toll free 1 877 962 8242 (877 9+MATCHA)

Find Us On Facebook

Visit our Facebook page for discussion groups with fans, videos, recipes and more. Become a fan and share the novelty and the ritual of matcha with your friends.